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Student Complaint Procedure

State Authorization Compliance

The U.S. Department of Education regulation 600.9(c) State Authorization (released October 29th, 2010) requires that if an institution is offering distance education in a state where it is not physically located, the institution must meet individual state requirements for offering distance or correspondence education within that state.

State Authorization Compliance Progress

Edmonds Community College is working on complying with these new regulations. We are in the early stages of evaluating and complying with these changes and will provide up-to-date information when available.

Complaint Resolution

Below is information on Edmonds Community College’s accreditation agency, internal complaint procedures, and a list of the agencies in each state responsible for complaints regarding out-of-state distance education programs in compliance with § 668.43 (b) Institutional Information:

(b) The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.

Edmonds Community College Accreditation

Edmonds Community College is a public post-secondary educational institution and is accredited by the Northwest Commission on Colleges and Universities and governed by the Washington State Board of Community and Technical Colleges.

Internal Complaint Procedures

Edmonds Community College’s own complaint procedure is a recommended first step toward resolving any expression of dissatisfaction with the performance of a college employee or procedure. If an issue cannot be resolved internally, you may file a complaint with your state.

Complaint Resolution Contacts by State

Alabama

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130
334.242.1998

Alaska  

Alaska Commission on Postsecondary Education
P.O. Box 110505
Juneau, AK 99811
907.465.6741

Arizona

Arizona State Board for Private Postsecondary Education
1400 West Washington, Room 260
Phoenix, AZ 85007

Arkansas

Arkansas Department of Education
114 East Capitol Ave
Little Rock, AR 72201
501.371.2000

California

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
916.431.6959

Colorado

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202
303.866.4209

Connecticut  

Board of Regents for Higher Education

61 Woodland Street
Hartford, CT 06105
860.947.1800

Delaware
 Note: links to DE Department of Education, complaint process currently unavailable online.

Delaware Department of Education
401 Federal Street
Dover, DE 19901
302.735.4000

District of Columbia

Education Licensure Commission
941 North Capitol Street, NE
Washington, DC 20002
202.727.6436

Florida

Commission for Independent Education
325 W. Gaines St, Suite 1414
Tallahassee, FL 32399
850.245.3200

Georgia

Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084
770.414.3300

Hawaii
 

Hawaii Office of Consumer Protection
235 South Beretania Street, Suite 801
Honolulu, HI 96813
808.586.2630

Idaho

Idaho State Board of Education
P.O. Box 83720
Boise, ID 83720
208.334.2270

Illinois

Illinois Board of Higher Education
431 East Adams, Second Floor
Springfield, IL 62701
217.557.7359

Indiana

Indiana Commission on Proprietary Education
302 West Washington Street, Room E201
Indianapolis, IN 46204
1.800.227.5695

Iowa

Iowa College Student Aid Commission
603 East 12th Street, FL 5th
Des Moines, IA 50319
1.877.272.4456

Kansas

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612
785.296.3421

Kentucky
 

Kentucky Council on Postsecondary Education
1024 Capital Center Drive, Suite 320
Frankfort, KY 40601
502.573.1555

Louisiana
 

Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821
225.342.4253

Maine
 Note: links to ME Department of Education, complaint process currently unavailable online.
23 State House Station
Augusta, ME 04333
207.624.6846

Maryland

Maryland Higher Education Commission
839 Bestgate Rd, Suite 400
Annapolis, MD 21401
1.800.974.0203

Massachusetts

Massachusetts Board of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
617.994.6950

Michigan

Office of Postsecondary Services, Proprietary School Unit
Victor Office Center, 3rd Floor
201 North Washington Square
Lansing, Michigan 48913
517.335.5858

Minnesota

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108
1.800.657.3866

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
601.432.6372

Missouri

Missouri Department of Higher Education
205 Jefferson Street, P.O. Box 1469
Jefferson City, MO 65102
1.800.473.6757

Montana

Montana University System, Montana Board of Regents
2500 Broadway Street, PO Box 203201
Helena, MT 59620
406.444.6570

Nebraska

Nebraska's Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509
402.471.2847

Nevada

Commission on Postsecondary Education
3663 East Sunset Road, Suite 202
Las Vegas, NV 89120
702.486.7330

New Hampshire

New Hampshire Postsecondary Education Commission
3 Barrell Court, Suite 300
Concord, NH 03301
603.271.2555

New Jersey

New Jersey Commission on Higher Education
P.O. Box 542
Trenton, NJ 08625
609.292.4310

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
505.476.8400

New York

Office of College and University Evaluation
5 North Mezzanine
Albany, NY 12234
518.474.2593

North Carolina
 Note: links to University of North Carolina General Administration, complaint process currently unavailable online.

Post-Secondary Education Complaints
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
919.962.4558

North Dakota  Note: links to the ND State Board for Career and Technical Education, complaint process currently unavailable online.

North Dakota State Board for Career and Technical Education
600 East Boulevard Avenue, Dept. 270
Bismarck, ND 58505
701.328.3180

Ohio

Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215
614.466.6000

Oklahoma
 Note: links to the OK State Regents for Higher Education, complaint process currently unavailable online.

State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
405.225.9100

Oregon
 Note: links to the OR Office of Degree Authorization, complaint process currently unavailable online.
Office of Degree Authorization
1500 Valley River Drive, Suite 100
Eugene, OR 97401
541.687.7478

Pennsylvania

Office of Postsecondary and Higher Education
333 Market Street, 12th floor
Harrisburg, PA 17126
717.783.6788

Rhode Island
 Note: links to the RI Board of Governors for Higher Education, complaint process currently unavailable online.

Rhode Island Board of Governors for Higher Education
80 Washington Street, Shepard Bldg, Suite 524
Providence, RI 02903
401.456.6000

South Carolina  

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
803.737.2260

South Dakota
 

Office of the Attorney General
1302 E Hwy 14, Suite 1
Pierre, SD 57501
605.773.3215

Tennessee

404 James Robertson Parkway, Suite 1900
Nashville, TN 37243
615.741.3605

Texas

Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
512.427.6528

Utah

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111
1.800.721.7233

Vermont

State of Vermont Department of Education
120 State Street
Montpelier, VT 05620
802.828.3135

Virginia

State Council of Higher Education for Virginia
101 N. 14th Street, 9th Floor
Richmond, VA 23219
804.225.2600

Washington

Washington Higher Education Coordinating Board
917 Lakeridge Way, PO Box 43430
Olympia, WA 98504
360.753.7800

West Virginia

West Virginia Attorney General
State Capitol Complex, Bldg. 1, Room E-26
Charleston, WV 25305
304.558.2021

Wisconsin

Wisconsin Education Approval Board
30 W. Mifflin St., 9th Floor, P.O. Box 8696
Madison, WI 53708
608.267.7733

Wyoming

Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002
307.777.7841

More information*

Program Integrity Issues; Final Rule
Amendments to title IV of the Higher Education Act of 1965 were finalized on October 29th, 2010. Read the Final ruling by the Department of Education.

WCET summary of requirements
WCET has compiled a summary of what states and institutions need to do to meet the new Federal Regulations.

*Courtesy of OSU