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Business Management

Course Descriptions

MGMT 100: Human Relations in Organizations: CD

Credits: 5.0

Successful organizations maximize human potential to meet organizational goals and objectives. Focus on leadership, team building, interpersonal skills and applying principles of organizational behavior to today's changing and diverse workplace.

Course Level Objectives

  1. Apply interpersonal skills for effective teamwork, conflict resolution, motivation, leadership and communication.  [ACT] 
  2. Identify strategies to improve cross-cultural relations and overcome cross-cultural communication barriers.  [EXPLORE] 
  3. Demonstrate systematic method for making ethical decisions.  [EXPLORE] 
  4. Explain barriers to communication and describe how to overcome them.  [COMMUNICATE] 
  5. Apply knowledge, awareness and/or skills to identify and analyze issues related to diversity.  [EXPLORE] 
  6. Describe how your personality, mental ability and values differs from others.  [EXPLORE] 

MGMT 101: Introduction to E-Commerce

Credits: 5.0

Covers the key business and technology elements of electronic commerce. Students learn about revenue models, marketing, business-to-business strategies and virtual communities and social networks. Course also introduces basic Web server hardware and software as well as electronic commerce software, security and payment systems.

Course Level Objectives

  1. Identify and explain the key features of the Internet.  [REASON] 
  2. Describe and analyze how the Internet is used to market, sell, and distribute goods and services.  [REASON] 
  3. Analyze various websites, including their structure and design.  [REASON] 
  4. Analyze and examine security programs to protect business and clients.  [REASON] 
  5. Develop criteria for establishing an effective business presence on the Web.  [REASON] 
  6. Examine the legal, global, and ethical issues confronting electronic commerce.  [REASON] 

MGMT 106: Retail Management

Credits: 5.0

Examine the critical role retail business plays in our economy. Learn the functions of a retail business, the terminology used and gain an understanding of the various jobs and their requirements within the industry. Emphasis is on practical application of retail concepts.

Course Level Objectives

  1. Define and analyze retail management and business terminology and concepts.  [REASON] 
  2. Demonstrate skills critical in implementing successful retail business strategies.  [REASON] 
  3. Evaluate current issues in retail management.  [REASON] 
  4. Apply retail management skills in problem solving with groups/teams.  [ACT] 

MGMT 107: Event Planning

Credits: 5.0

Overview of event planning including types of meetings and events, site location and suitability, logistics of the planning process, market and sales research, and careers in the event planning industry.

Course Level Objectives

  1. Describe and discuss the role and scope of event coordination as it is practiced in the various event genres.  [EXPLORE] 
  2. Conduct a thorough assessment of event needs and resources.  [REASON] 
  3. Identify and incorporate the appropriate event elements and services to meet the goals and objectives of an event.  [REASON] 
  4. Implement efficient, effective and safe logistical operations onsite for an event.  [REASON] 
  5. Create exciting production design elements to enhance the event purpose and theme.  [EXPLORE] 
  6. Analyze the appropriate support services and supplementary programs for an event.  [REASON] 
  7. Develop a mid- and post-event evaluation process.  [REASON] 

MGMT 110: Sustainable Business Practices

Credits: 5.0

Business practices that measure success based on profitability, environmental sustainability and social responsibility. Terminology, frameworks and an introduction to systems thinking. Overview of sustainable practices in several industries. Exploration of business advantages for sustainability, including financial return, social return on investment, creativity, ethics, and carbon footprinting.

Course Level Objectives

  1. Define and discuss terminology for sustainable business practice.  [REASON] 
  2. Describe and discuss at least three frameworks for sustainability.  [REASON] 
  3. Analyze business practices in an existing business.  [REASON] 
  4. Describe the ethical and sustainability issues in global business practices.  [ACT] 

MGMT 122: Customer Relations Management

Credits: 3.0

Customer service is essential to business success. Learn the basics of customer needs and retention and skills in problem-solving, communication, and critical thinking that enhance career opportunities and organizational success.

Course Level Objectives

  1. Discuss examples of excellence in customer service in a variety of industries.  [REASON] 
  2. Explain how to attract and retain customers for business survival.  [REASON] 
  3. Demonstrate a variety of strategies for effective communication, creative problem solving and decision making in customer relations.  [REASON] 
  4. Explain how to maintain positive relationships with internal and external customers.  [COMMUNICATE] 
  5. Explain and discuss examples of appropriate business etiquette and social skills in the workplace.  [COMMUNICATE] 

MGMT 130: Principles of Marketing

Credits: 5.0

Class covers the fundamental skills marketers need to be successful in this rapidly changing, competitive environment. Students learn to analyze marketing opportunities, develop strategy and create an integrated marketing mix, including pricing,advertising, promotions, distribution and product development.

Course Level Objectives

  1. Define marketing and the marketing process.  [REASON] 
  2. Analyze the marketplace and consumers.  [REASON] 
  3. Design a customer-driven marketing strategy.  [REASON] 
  4. Create a marketing mix, including product, price, distribution and promotion.  [REASON] 
  5. Identify social and ethical issues and their impact on marketing decisions.  [ACT] 

MGMT 131: Introduction to Sales

Credits: 5.0

Basic sales with emphasis on understanding selling and sales trends in a competitive and diverse business environment. Develop personal desire, capabilities and potential for success in sales and gain valuable skills for personal and professional excellence.

Course Level Objectives

  1. Discuss the different types of buyers and their needs.  [REASON] 
  2. Describe the major prospecting methods and give examples of each method.  [REASON] 
  3. Plan and deliver a persuasive sales presentation that addresses customer requirements.  [COMMUNICATE] 
  4. Describe the key characteristics of effective sales dialogue.  [REASON] 
  5. Explain the importance of building trust and maintaining ethical relationships.  [ACT] 

MGMT 132: Time Management

Credits: 5.0

Time management is a valued skill for personal and professional success. Course focuses on individualizing the process to help students acquire the time management skills that employers require.

Course Level Objectives

  1. Examine effective time management skills for personal and professional use.  [REASON] 
  2. Evaluate personal strengths and weaknesses to create an action plan for time management improvement.  [REASON] 
  3. Assess and analyze individual needs for an effective time management program.  [REASON] 

MGMT 134: Leadership

Credits: 2.0

Students strengthen leadership skills through self-assessment. Course increases understanding of and experience with decision making, problem solving, communication and goal setting.

Course Level Objectives

  1. Assess and analyze personal leadership strengths and weaknesses.  [REASON] 
  2. Describe how to motivate employees.  [REASON] 
  3. Demonstrate skills and abilities for creating and managing change.  [REASON] 
  4. Demonstrate problem-solving and decision-making skills in simulated situations.  [REASON] 

MGMT 155: Special Topics

Credits: Maximum of 5.0 possible

Topics related to current business management trends.

Course Level Objectives

  1. Identify and analyze current issues in business.  [REASON] 

MGMT 165: MS Project

Credits: 3.0

Covers project organizing, scheduling, managing and reporting using Microsoft Project. Generate Gantt/PERT charts, resource sheets and calendars; manage resources, tasks, and budgeting; customize and print reports for use in project management.

Course Level Objectives

  1. Apply project management concepts using current version MS Project.  [REASON] 
  2. Use current MS Project to screen elements and work with different views and tables such as PERT/Gantt chart views.  [REASON] 
  3. Create Project files and calendars, set project's start date, and format a Project file.  [REASON] 
  4. Create, edit and modify tasks, such as creating task dependencies and constraints, adding lead-time between tasks and assigning durations and resources to tasks.  [REASON] 
  5. Develop reports to describe status of project and resource usage.  [REASON] 
  6. Effectively organize, schedule, manage, and report on projects.  [REASON] 

MGMT 180: Finance-Money Management

Credits: 3.0

Learn to manage your finances. Build a budget for living expenses. Understand banking, paying taxes and buying insurance. Learn the rules and regulations you need to know to manage credit cards and loans. Create a financial plan to invest for your future.

Course Level Objectives

  1. Build a personal budget.  [REASON] 
  2. Formulate methods for establishing a positive credit score.  [REASON] 
  3. Identify criteria to evaluate and select a bank.  [REASON] 
  4. Explain the different forms of insurance.  [REASON] 
  5. Describe the steps and costs involved in purchasing a home.  [REASON] 
  6. Evaluate options and issues related to retirement planning.  [REASON] 

MGMT 199: Special Projects

Credits: 1.0 to 5.0

Individual projects in business management or related topics. By arrangement and permission of a business management faculty advisor. S/U grade only. Credit available with approval. For information contact a business management faculty advisor.

Course Level Objectives


    MGMT 211: Supervision

    Credits: 5.0

    Course focuses on developing supervisory skills: communicating effectively, employee selection, performance evaluation and coaching for performance and productivity, leading, motivating, and working with groups and teams.

    Course Level Objectives

    1. Define and analyze the role of the supervisor in the workplace (planning, organizing, leading, controlling).  [REASON] 
    2. Identify and utilize effective management skills in team development and team building.  [ACT] 
    3. Analyze supervision skills utilized in the workplace.  [REASON] 
    4. Demonstrate the communication skills required as a supervisor in the workplace.  [COMMUNICATE] 
    5. Examine issues important to the role of supervisors in today's workplace.  [REASON] 

    MGMT 214: Principles of Management

    Credits: 5.0

    Learn managerial skills, with emphasis on: planning, situation analysis and decision-making, organizational structure, change management, staffing, leading employees and teams, and controlling operations. Students apply management skills through case studies and projects.

    Course Level Objectives

    1. Analyze the basic principles of traditional management: planning, organizing, leading, and controlling in a variety of contemporary organizations.  [REASON] 
    2. Define management theory, terms, concepts, practices, and processes.  [REASON] 
    3. Examine key themes including organizational culture, ethics and social responsibility, strategic planning, decision-making, valuing diversity, change and innovation, and continuous improvement systems.  [REASON] 
    4. Demonstrate critical thinking, business communication and teamwork skills for a multicultural and globally focused work environment and marketplace.  [REASON] 

    MGMT 215: Business Information Management

    Credits: 5.0

    Business success relies on evaluating information that is accurate and timely. This course will analyze how businesses use information technology and the issues, strategies, concepts and terminology that employees must be familiar with to manage information.

    Course Level Objectives

    1. Recognize the importance of information literacy competencies in business and demonstrate the ability to find, filter, analyze, synthesize and present information.  [REASON] 
    2. Discuss business impacts of poor data quality and identify ways to assess and improve it.  [REASON] 
    3. Explain the role of data as a business resource and the responsibilities for managing it within an organization.  [REASON] 
    4. Discuss issues and opportunities for business intelligence, analytics and knowledge management systems.  [REASON] 
    5. Explain the importance of ethics, privacy, security, compliance and controls in business information management.  [REASON] 
    6. Explore emerging trends and issues related to information management in organizations.  [REASON] 

    MGMT 220: Human Resource Management

    Credits: 5.0

    Course focuses on human resource management trends, strategies and practices for staffing, recruiting, staff training and development, performance appraisal, benefits and compensation and employee and labor relations. Valuable for current or future managers and supervisors.

    Course Level Objectives

    1. Discuss contemporary challenges facing human resource offices.  [REASON] 
    2. Distinguish between the strategic and the functional (traditional) approaches to human resource management.  [REASON] 
    3. Describe the functional responsibilities of typical human resource offices.  [REASON] 
    4. Identify key factors associated with effective job performance.  [REASON] 
    5. Recognize group and member characteristics associated with different levels of group performance.  [REASON] 

    MGMT 221: International Market Operations

    Credits: 5.0

    Focuses on marketing activities that cross international borders, or otherwise involve adjustment to new economic, political, competitive and cultural environments. Prerequisite(s): MGMT 130 recommended.

    Course Level Objectives

    1. Demonstrate understanding of general marketing terminologies and activities.  [REASON] 
    2. Anticipate and explain the influences of political, economic, demographic and cultural environmental factors on marketing activities.  [REASON] 
    3. Compare and contrast basic operational marketing conditions in domestic and foreign markets.  [REASON] 
    4. Formulate appropriate marketing responses to varying market condition.  [REASON] 

    MGMT 234: Facilitation Skills

    Credits: Maximum of 5.0 possible

    Learn and apply facilitation methods used to design and manage meetings, encouraging input, consensus, commitment, and team goal setting and achievement.

    Course Level Objectives

    1. Demonstrate the common components needed for an effective interactive meeting.  [ACT] 
    2. Identify and discuss conflict management tools and principles commonly used in meeting facilitation.  [REASON] 
    3. Demonstrate consensus building tools and methods using facilitation techniques.  [ACT] 
    4. Evaluate and discuss major factors and trends in group facilitation.  [REASON] 
    5. Compare and contrast consensus building tools and methodologies used in group facilitation.  [REASON] 

    MGMT 235: Effective Teams

    Credits: Maximum of 3.0 possible

    Class will give you tools to develop a team, to manage a team and to be an effective team member. You will also have an opportunity to identify and learn about removing barriers to effective teams. S/U grade option.

    Course Level Objectives

    1. Identify the features of an effective team.  [REASON] 
    2. Identify behaviors and actions that enhance and derail team efforts.  [REASON] 
    3. Evaluate personal skills, beliefs and behaviors regarding team involvement and develop a work plan for improving personal and team success.  [EXPLORE] 
    4. Analyze human differences and similarities and practice techniques that value those differences while keeping the team on track.  [REASON] 
    5. Guide and participate in a team consensus process for the purpose of coordinated action.  [ACT] 

    MGMT 240: E-Marketing

    Credits: 5.0

    Course explores how Web-based applications, services and social networks are used to identify and target customers, and develop and execute marketing campaigns. E-marketing integrates fundamental marketing principles with Internet technology to build profitable customer relationships.

    Course Level Objectives

    1. Discuss what makes e-marketing different, and how it has changed general concepts of marketing.  [REASON] 
    2. Examine the website technology that makes interactivity possible.  [REASON] 
    3. Evaluate site design and content for its impact on customer usability.  [REASON] 
    4. Identify Internet user characteristics and behavior, user groups and traffic patterns.  [REASON] 
    5. Evaluate branding as a significant tool for creating competitive advantage in the Internet marketplace.  [REASON] 
    6. Describe how social networking can enhance a marketing plan.  [REASON] 

    MGMT 255: Special Topics

    Credits: Maximum of 5.0 possible

    Topics related to current business management trends. S/U grade option.

    Course Level Objectives

    1. Identify and analyze current issues in business.  [REASON] 

    MGMT 260: Small Business Management

    Credits: 5.0

    This course is designed to give students who are interested in entrepreneurship the exposure to a wide range of subjects essential to the formation, operation and success of a small business. Business planning and plan implementation is an integral part of the class.

    Course Level Objectives

    1. Identify and describe meaningful goals and objectives for a small business.  [REASON] 
    2. Describe the steps in the strategic planning process.  [REASON] 
    3. Explain the advantages and disadvantages of the various forms of business ownership and of purchasing an existing business.  [REASON] 
    4. Describe issues related to marketing small businesses.  [REASON] 
    5. Create an introductory business plan, including a marketing plan and financial plan.  [REASON] 
    6. Explain issues related to business ethics, legal requirements, social responsibilities and government regulations.  [REASON] 

    MGMT 270: Project Management I: Project Scope/Requirements

    Credits: 5.0

    Learn the basics of working in a project team. Students create plans that identify project scope, constraints, stakeholders and risks, then explore customer needs and requirements. Includes an introduction to scheduling. Team and communication skills strongly emphasized.

    Course Level Objectives

    1. Describe the role of project management in a variety of contemporary organizational structures.  [REASON] 
    2. Identify skills and attributes required to be a successful project manager.  [REASON] 
    3. Initiate a project and manage it to successful completion, using concepts learned throughout the course.  [REASON] 
    4. Create planning documents: write a scope statement, identify project constraints, determine customer requirements, evaluate stakeholders and identify risks.  [REASON] 
    5. Demonstrate use of project management tools including work breakdown structure, action plan, linear responsibility diagram and a basic network diagram.  [REASON] 
    6. Demonstrate ability to lead a project team and be a productive project team member.  [ACT] 

    MGMT 271: Project Management II: Scheduling/Controlling Projects

    Credits: 5.0

    Course focuses on tools to plan, monitor and control project schedules, manage resources, budgets and specifications. Students develop projects using PM tools including WBS, Gantt charts and network diagrams. Project risk will also be addressed. Prerequisite(s): MGMT 270 recommended.

    Course Level Objectives

    1. Create a plan for a project using a WBS and an action plan format.  [REASON] 
    2. Design a CPM network diagram for the project, and be able to update the schedule in response to changes.  [REASON] 
    3. Demonstrate methods of monitoring a project.  [REASON] 
    4. Control a project through problem identification, problem solving and communication with teams.  [REASON] 
    5. Discuss methods and formulas for estimating and budgeting.  [REASON] 

    MGMT 272: PMI, PMP, and CAPM Exam Preparation Class

    Credits: Maximum of 3.0 possible

    Strategies to prepare for the CAPM or PMP exam. Preview the PMBOK concepts and terms and learn valuable test-taking skills. Exercises and simulations are utilized to prepare for the exam and sample tests are given for practice. S/U grade only.

    Course Level Objectives

    1. Prepare a study plan for the CAPM or PMP exam.  [REASON] 
    2. Describe the CAPM/PMP format and typical question styles.  [REASON] 
    3. Complete the 23-hour formal project management training requirement for future professional certification with the PMI.  [REASON] 
    4. Complete an online practice exam.  [REASON] 

    MGMT 275: Business Strategies

    Credits: 5.0

    This capstone course integrates skills gained from prior coursework in marketing, management, communications, mathematics, human relations, accounting and technology. Class examines how businesses survive and thrive in a competitive marketplace. Issues include how to manage growth, achieve financial health, expand and operate globally and use technology to improve performance. Prerequisite(s): 20 credits of business and management courses recommended.

    Course Level Objectives

    1. Evaluate business strengths, weaknesses and critical issues.  [REASON] 
    2. Describe and discuss the different ways businesses meet strategic goals.  [REASON] 
    3. Analyze viable opportunities and potential threats in a given industry.  [REASON] 
    4. Create and present a proposal suggesting solutions for critical issues in a given industry.  [COMMUNICATE] 
    5. Describe the ethical issues of operating in a global environment.  [ACT] 

    MGMT 299: Special Projects

    Credits: 1.0 to 5.0

    Individual projects in business management and related topics. By arrangement and permission of a business management department faculty advisor. S/U grade only. Credit available from the business management department.

    Course Level Objectives