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Business Information Technology

Course Descriptions

BSTEC 100: Computer Keyboarding

Credits: Maximum of 4.0 possible

Introduction to the computer keyboard. Speed and accuracy development; keyboard compositions and introduction to e-mail; formatting letters, reports, and memos. S/U grade option.Prerequisite(s): If English is not your first language, placement into EAP 100 is required.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Demonstrate, by completion of lessons and skill building activities, the ability to key at a minimum speed of 20 words a minute (wpm) on a two-minute timed writing with no more than one error per minute. [REASON]
  2. Assess, by completion of technique performance self-evaluations, the ability to key by touch (without looking at your fingers or monitor), and apply good keystroking techniques. [REASON]
  3. Demonstrate, through completion of a final exam, your knowledge of formatting guidelines. [REASON]
  4. Demonstrate, by completion of  business and personal documents, the ability to format letters, reports, email, and memos using word processing software. [COMMUNICATE]

BSTEC 102I: Document Processing I

Credits: 4.0

Application of word processing to format letters, reports, memos, and other business documents. S/U grade option. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 103I: Document Processing II

Credits: 1.0 to 4.0

Application of word processing to format business documents. S/U grade option. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 104: Medical Terminology

Credits: Maximum of 3.0 possible

Study of basic word elements (prefixes, suffixes, and word roots); select terms and plural forms related to anatomy, physiology, symptoms, diagnoses, procedures, abbreviations, symbols, and eponyms; emphasis on accurate spelling, pronunciation, definition, and usage.Prerequisite(s): BRDGE 093 or EAP 100 or equivalent; or concurrent enrollment in BSTEC 155.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Analyze and construct medical terms after memorizing word elements (suffixes, prefixes, roots, and combining forms). [REASON]
  2. Identify select abbreviations, symbols, and eponyms. [REASON]
  3. Analyze, synthesize, integrate, and evaluate medical terms used in medical reports. [REASON]
  4. Identify select diagnostic and therapeutic procedures and describe diagnoses for which they are performed. [REASON]
  5. Demonstrate knowledge of basic anatomy and physiology and related terms. [REASON]
  6. Spell, pronounce, define, and apply terms relevant to each lesson. [COMMUNICATE]

BSTEC 106: Medical Billing

Credits: 5.0

Overview of health insurance terminology, plans, claims, billing forms, and payment systems; revenue cycles and reimbursement methodologies for professional services; legal and ethical guidelines related to a medical practice.Prerequisite(s): BSTEC 104; BSTEC 130 or CIS 100; BSTEC 120 or placement into MATH 060.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Identify processes and form conclusions related to U.S. health insurance plans and government sponsored health benefit programs. [REASON]
  2. Identify and evaluate employment opportunities and continuing education expectations in the medical billing field. [REASON]
  3. Synthesize written and oral conclusions about health insurance terminology, plans, claims, forms, and payment systems. [REASON]
  4. Identify and list the primary medical payer groups and resources. [REASON]
  5. Evaluate and apply principles of financial reimbursement, monitoring, and reporting. [REASON]
  6. Identify and apply medical practice legal and ethical guidelines and terminology. [REASON]
  7. Identify health information laws, regulations, and governing bodies. [REASON]
  8. Identify and apply concepts of confidentiality, privacy; and security policies, procedures, and monitoring. [REASON]
  9. Access professional associates and evaluate their importance in healthcare billing. [EXPLORE]

BSTEC 107: Business English

Credits: Maximum of 5.0 possible

Review parts of speech, sentence structure, subject/verb agreement, punctuation, capitalization, number usage, and language usage in professional business writing.Prerequisite(s): Placement into BRDGE 093 or EAP 100 or equivalent or concurrent enrollment in BSTEC 155.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Identify sentence patterns, types, and faults. [REASON]
  2. Identify parts of speech. [REASON]
  3. Use plural and possessive nouns correctly. [COMMUNICATE]
  4. Use personal, possessive, and indefinite pronouns correctly. [COMMUNICATE]
  5. Use verb tenses and voices correctly and maintain subject-verb agreement. [COMMUNICATE]
  6. Use modifiers correctly. [COMMUNICATE]
  7. Use correct punctuation and capitalization. [REASON]
  8. Use clear, concise language in written communication. [COMMUNICATE]

BSTEC 108: Business Presentations

Credits: 5.0

Introduction to oral presentation techniques used in all sectors of the business community to convey a variety of information to professional audiences. Includes guidelines for the use of PowerPoint slides as a presentation tool.Prerequisite(s): English placement score of 37 and an ACCUPLACER Reading score of 78. Computer skills recommended.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Analyze the targeted audience and select an appropriate delivery approach to match the audience. [REASON]
  2. Demonstrate the ability to utilize college-level research tools to select appropriate resources related to specific report topics and apply the information to the various oral presentation projects. [REASON]
  3. Identify and incorporate statistical data, graphs, maps and charts to support oral presentations. [REASON]
  4. Demonstrate the ability to select and use appropriate technology tools to create visual aids as support for a variety of oral presentations: MSWord, PowerPoint, DeskTop Publishing, Excel, CD-ROMs, Web creation. [REASON]
  5. Deliver individual and group oral presentations that are appropriate to the targeted audience. [COMMUNICATE]
  6. Demonstrate group interaction skills in collaborative assignments. [EXPLORE]

BSTEC 109: Word Processing (Word)

Credits: Maximum of 5.0 possible

Word processing functions and applications using Microsoft Word. S/U grade option.Prerequisite(s): BSTEC 130 or CIS 100 or equivalent.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Create, format, and manage documents. [COMMUNICATE]
  2. Create bulleted lists, numbered lists, and outlines. [COMMUNICATE]
  3. Save documents in appropriate formats for different uses. [COMMUNICATE]
  4. Create custom styles for text, tables, and lists. [COMMUNICATE]
  5. Merge letters with other data sources. [REASON]
  6. Identify and define terms and concepts associated with word processing. [REASON]

BSTEC 110: Business Communications:CD

Credits: 5.0

Memos, letters, reports, and oral presentations using business style and strategy. Revision of writing, group interaction, and diversity are emphasized, as well as written and oral communication.Prerequisite(s): BSTEC 107 or placement into ENGL 100 or instructor permission. Keyboarding recommended.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Use verbal and nonverbal language that demonstrates sensitivity to and understanding of differences in a multicultural setting. [EXPLORE]
  2. Write clear, organized, short informational reports using correct format and report writing principles. [REASON]
  3. Prepare and present clear, concise, well developed written communications in standard English with correct punctuation and spelling, using business-appropriate word processing formats and styles. [COMMUNICATE]
  4. Plan and professionally deliver effective oral presentations appropriate to the audience. [COMMUNICATE]
  5. Participate in, and contribute personal perspectives to, discussions involving diversity. [ACT]
  6. Demonstrate, through peer editing and group discussion, listening skills that positively enhance relationships in a diverse business environment. [COMMUNICATE]

BSTEC 112I: Medical Document Processing

Credits: Maximum of 2.0 possible

Techniques and skills necessary for processing medical documents in a health care facility. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 115: Medical Law and Ethics

Credits: 3.0

Introduction to legal, moral, and ethical issues in health care professions; legal terminology; federal and state legislation; privacy, security and confidentiality; release of information; HIPAA, OSHA, WISHA and CDC regulations.Prerequisite(s): EAP 100 or BRDGE 093.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Explain the general process of creating, amending, and enforcing laws. [COMMUNICATE]
  2. Compare and contrast the concepts of law, ethics, and morals. [REASON]
  3. Identify the differences between licensure, certification, and registration, and describe which medical office professions require such endorsements. [REASON]
  4. Review the key points of the Washington State Medical Practice Act, and describe what actions could result in the loss or suspension of the license to practice medicine in Washington state. [REASON]
  5. Explain the basic HIPAA standards in regard to patient confidentiality and the right to privacy, and state the minimum fine for breaking such standards. [COMMUNICATE]
  6. Recall and analyze strategies of medical office risk management, and explain how they can minimize negative legal action against a medical practice. [REASON]
  7. Compare and contrast Tort Law, Civil Law, and Criminal law, and give examples of each. [REASON]
  8. Research and analyze workplace and employment laws that directly affect medical practices. [EXPLORE]

BSTEC 116: Advanced Medical Terminology

Credits: Maximum of 3.0 possible

Advanced body system focus includes selected prefixes, suffixes, and word roots; terms and plural forms related to anatomy, physiology, symptoms, diagnoses, procedures, abbreviations, symbols, and eponyms; emphasis on accurate spelling, pronunciation, definition, and usage.Prerequisite(s): BSTEC 104 or instructor permission and AHE 110 or concurrent enrollment.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Analyze and construct medical terms after reviewing and memorizing word elements (suffixes, prefixes, roots, and combining forms). [REASON]
  2. Identify and apply correct usage of select abbreviations, symbols, and eponyms in medical reports. [REASON]
  3. Analyze, synthesize, integrate, and evaluate medical terms used in medical reports. [REASON]
  4. Identify and define standard diagnostic and therapeutic procedures related to pathology and clinical applications of each body system, and describe diagnoses for which they are performed. [REASON]
  5. Analyze, synthesize, integrate, and evaluate anatomy and physiology terms related to each body system. [REASON]
  6. Demonstrate proficient use of a medical dictionary. [REASON]
  7. Demonstrate effective healthcare communication through correct spelling, pronunciation, definition and application of medical terms. [COMMUNICATE]

BSTEC 118: ICD-10-CM Coding

Credits: 5.0

Assignment of medical diagnosis codes according to the International Classification of Diseases, 10th Edition, Clinical Modification (ICD-10-CM); outpatient and inpatient coding related to all major body systems, including Diagnosis Related Groups (DRGs).Prerequisite(s): BSTEC 104; AHE 110 and BSTEC 153 or concurrent enrollment; and BSTEC 120 or placement into MATH 060.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Describe the purpose of CPT, ICD-CM, and HCPCS coding methodologies. [COMMUNICATE]
  2. Identify placement of code sets on medical billing forms. [REASON]
  3. Identify and apply current ICD-CM coding guidelines for outpatient and inpatient use. [REASON]
  4. Apply ICD-CM coding guidelines to select proper code assignment for outpatient and inpatient records. [REASON]
  5. Use an encoder to assign DRGs. [REASON]
  6. Describe the importance of Coding Clinic and other coding references and resources. [COMMUNICATE]
  7. Apply confidentiality and privacy policies and procedures in accessing and using confidential medical information. [EXPLORE]

BSTEC 120: Ten-Key Applications

Credits: 4.0

Ten-key speed and accuracy and basic math concepts. S/U grade option.Prerequisite(s): Minimum English placement into EAP 100 or BRDGE 093 and MATH 040.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Demonstrate through tests the ability to apply the quantitative desktop calculator functions of touch operation, addition and subtraction, multiplication and division, constants, and percents applied to business problems. [REASON]
  2. Demonstrate by completion of monitored performance assessments, the ability to apply correct numeric keystroking technique with required minimum speed and accuracy. [COMMUNICATE]
  3. Demonstrate the ability to key at a minimum speed of 9000 strokes per hour with 97% accuracy for designated intervals. [COMMUNICATE]

BSTEC 129: PC Basics

Credits: 3.0

For the computer beginner. Basic word processing, spreadsheet, and computer concepts. No previous computer experience required. S/U grade option.Prerequisite(s): BSTEC 100 or equavalent; placement into EAP 100 or BRDGE 093; or concurrent enrollment in BSTEC 155.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Demonstrate basic file management skills using Windows 7. [REASON]
  2. Identify functions of operating system utility programs. [REASON]
  3. Create, format, and edit basic word processing documents. [REASON]
  4. Enter information and basic formulas to a spreadsheet. [REASON]
  5. Connect to the Internet and perform a simple information search. [REASON]
  6. Identify and define basic computer hardware and software terms. [REASON]
  7. Send and receive email. [COMMUNICATE]

BSTEC 130: Computer Fundamentals

Credits: 5.0

Introduction to computer concepts, applications, HTML and the Internet using Windows and Microsoft Office including Word, Access, Excel, PowerPoint. Students may receive credit for either BSTEC 130 or CIS 100, but not both. S/U grade option.Prerequisite(s): BSTEC 100 or equivalent and minimum English placement into EAP 121 or BRDGE 115.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Demonstrate knowledge of concepts and terminology associated with computer hardware, peripherals, architecture, software, and information systems. [REASON]
  2. Access, evaluate, and organize information from Internet resources. [REASON]
  3. Demonstrate the basic features of word processing, spreadsheet, database, and presentation software. [COMMUNICATE]
  4. Use HTML codes and a text editor to create a simple web page. [COMMUNICATE]
  5. Communicate via email. [COMMUNICATE]

BSTEC 142I: Quick Course Word

Credits: 1.0

An overview of basic word processing features using Microsoft Word. Previous computer experience in the Windows environment recommended. S/U grade option. Registration permitted first seven weeks as space is available.  

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 143I: Quick Course Excel

Credits: 1.0

An overview of basic spreadsheet features using Microsoft Excel. Previous computer experience in the Windows environment recommended. S/U grade option. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 144I: Quick Course Access

Credits: 1.0

An overview of basic database features using Microsoft Access. Previous computer experience in the Windows environment recommended. S/U grade option. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 153: Pharmacology

Credits: 3.0

Emphasizes clinical applications of pharmacology in treatment of disease. Includes drug classifications, dosages, and effects; administration routes, methods, and documentation; terminology and prescription abbreviations; measurements and dosage; and reference books.Prerequisite(s): BSTEC 104.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Define basic pharmacology terminology. [COMMUNICATE]
  2. Analyze the connection of pharmacology terminology and the job of medical office worker. [REASON]
  3. Differentiate among the three main drug forms and routes of entry, and provide the strength and weakness of each. [REASON]
  4. Recognize and write basic prescription abbreviations, chart notes, and punctuation rules in documenting prescriptions. [COMMUNICATE]
  5. Compare the five types of general pain relievers, and explain how they differ in administration, effectiveness, and potential addiction characteristics. [REASON]
  6. Identify the role of major drug regulating agencies and organizations. [REASON]
  7. Demonstrate the ability to apply current technology, regulations, medication changes, and enforcement issues. [REASON]

BSTEC 155: Special Topics

Credits: 1.0 to 5.0

Seminars and classes of current interest in Business Information Technology. S/U grade option.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Demonstrate proficiency in skills and knowledge in the area/topic of business content selected by the instructor. The business area/topic varies and is assessed and supervised by an instructor. [EXPLORE]

BSTEC 170I: Proofreading and Editing

Credits: 3.0

Designed to improve proofreading and editing skills applying rules of grammar, punctuation, spelling, and word usage. S/U grade option. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 175I: Filing Rules

Credits: 3.0

Introduction to basic rules of filing, indexing and alphabetizing; complies with the filing rules of the Association of Records Managers and Administrators (ARMA). S/U grade option.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 200I: Keyboard Skill Building

Credits: 3.0

Intensive accuracy and speed building to improve keyboarding skill. S/U grade option. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 206: Introduction to Medical Records

Credits: 5.0

Uses, content, interpretation, evaluation, and basic processing procedures for health records; emphasis on data versus information, structure and application of health information, data storage, media, and other aspects of the health information management system.Prerequisite(s): BSTEC 104; BSTEC 130 or CIS 100; placement into EAP 100 or BRDGE 093; or concurrent enrollment BSTEC 155.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Identify the functions of the HIM Department within the medical facility. [REASON]
  2. Identify and describe the content, structure, use, storage, retrieval, and destruction of health information. [COMMUNICATE]
  3. Identify opportunities for health information employment. [REASON]
  4. Identify and evaluate health record data sets, sources, and collection tools. [REASON]
  5. Identify, define, and apply health data vocabulary. [REASON]
  6. Evaluate the importance of data quality, integrity, monitoring, and compliance reporting. [EXPLORE]
  7. Identify and define terms and functions of chargemaster maintenance and MPI. [REASON]
  8. Identify the National Healthcare Infrastructure. [REASON]
  9. Identify regulatory guidelines, including confidentiality and ROI. [REASON]
  10. Identify chart assembly and review roles and responsibilities for HIM staff. [EXPLORE]

BSTEC 209I: Desktop Publishing

Credits: 3.0

Fundamentals of desktop publishing using Microsoft Publisher. Prior keyboarding and word processing recommended. S/U grade option. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 211I: PowerPoint Projects

Credits: 4.0

Introduction to essentials of presentation graphics using Microsoft PowerPoint. S/U grade option. Registration permitted first seven weeks as space is available.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 213: Advanced Word Projects

Credits: 5.0

Comprehensive study of the advanced functions of Microsoft Word.Prerequisite(s): Previous Word experience required.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Perform intermediate and advanced functions of the current Word program. [REASON]
  2. Create a variety of documents using the current Word program. [REASON]
  3. Demonstrate, through examinations, knowledge of current Word procedures for developing professional documents. [REASON]

BSTEC 218: CPT Coding

Credits: 5.0

Current Procedural Terminology (CPT) and HCPCS code assignment for procedure and evaluation and management (E/M) codes; current coding regulations, established guidelines, and validation of coding accuracy using clinical health data are emphasized.Prerequisite(s): BSTEC 118.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Identify, use, and maintain electronic applications and work processes to support clinical classification and coding. [EXPLORE]
  2. Identify, analyze, and apply current coding regulations and established guidelines in code assignment. [REASON]
  3. Analyze and select procedure codes using CPT/HCPCS codes. [REASON]
  4. Analyze and select E/M codes for physician services using CPT E/M codes. [REASON]
  5. Analyze and select procedure codes for physician services using CPT codes. [REASON]
  6. Analyze and select HCPCS and CPT modifiers for physician services. [REASON]
  7. Validate coding accuracy using clinical documentation found in the health record. [COMMUNICATE]
  8. Resolve discrepancies between coded data and supporting documentation. [REASON]

BSTEC 222: Database (Access)

Credits: 5.0

Basic database functions using Microsoft Access. S/U grade option.Prerequisite(s): BSTEC 130 or CIS 100 or equivalent.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Create and copy databases and work with database objects. [REASON]
  2. Identify and define terms and concepts associated with a relational database. [REASON]
  3. Plan, create, manipulate, and modify tables, forms, queries, and reports. [REASON]
  4. Create and describe relationships; define referential integrity. [EXPLORE]

BSTEC 224: Spreadsheet (Excel)

Credits: 5.0

Basic and intermediate spreadsheet functions using Microsoft Excel. S/U grade option.Prerequisite(s): BSTEC 130 or CIS 100 or equivalent.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Create and format worksheets. [REASON]
  2. Create and format charts and and tables. [REASON]
  3. Perform basic and intermediate functions using current Microsoft Excel program. [REASON]
  4. Use Excel formulas and functions to calculate and analyze data. [REASON]
  5. Identify and define terms and concepts associated with spreadsheet software. [REASON]

BSTEC 225: Advanced Excel Projects

Credits: 5.0

Advanced spreadsheet functions of Microsoft Excel. S/U grade option.Prerequisite(s): BSTEC 224 or equivalent, and BUS 130 or ACCT 101 or equivalent.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Apply fundamental Excel skills and tools in problem solving and creating spreadsheets. [REASON]
  2. Solve problems with statistical analysis tools. [REASON]
  3. Determine effective data display with charts. [REASON]
  4. Retrieve data for computation, analysis and reference. [REASON]
  5. Organize data for effective analysis. [REASON]
  6. Use data tables and Excel scenarios for what-if analysis. [REASON]
  7. Enhance decision making with solver. [EXPLORE]

BSTEC 233: Dental Office Administration

Credits: 5.0

Front office skills: Covers practice-management strategies, interpersonal skills, managing clinical records, dental billing, terminology and dental HIPAA/OSHA/WISHA regulations; appropriate for employment and current dental office staff.Prerequisite(s): BSTEC 130 or CIS 100 or equivalent.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Describe the roles of the dental team, including education, registration, certification or licensure required for each. [REASON]
  2. Demonstrate knowledge of dental terminology. [REASON]
  3. Describe HIPAA, OSHA and WISHA safety regulations as it applies to the dental office and demonstrate the ability to find updated regulation information on the web. [REASON]
  4. Demonstrate basic understanding of dental law and ethics. [REASON]
  5. Demonstrate the rudimentary elements of patient scheduling techniques and the re-care systems. [REASON]
  6. Demonstrate ability to manage patient records. [REASON]
  7. Describe the fundamental steps taken in establishing financial arrangements with patients. [REASON]
  8. Demonstrate knowledge of the basic functions of dental office software. [REASON]
  9. Demonstrate knowledge of tooth numbering systems and basic dental procedures. [REASON]
  10. Describe the ways in which an office can demonstrate outstanding customer service. [REASON]

BSTEC 243I: Advanced Microsoft Office Projects

Credits: 4.0

Advanced course for students familiar with Microsoft Office programs. Create and integrate Word, Excel, Access and PowerPoint documents to build a professional portfolio. S/U grade option.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:


BSTEC 245: Advanced Business Communications

Credits: 5.0

Introduction to written methods of technical communication used in the business community. Covers writing policies, procedures, formal report proposals, and process descriptions.Prerequisite(s): BSTEC 110 and 130 or CIS 100. BSTEC 100 is strongly recommended.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Identify the appropriate document choice and delivery medium for the targeted audience. [REASON]
  2. Create written communication that is clear, concise, accurate, and readable with correct punctuation and spelling, using current word processing formats and styles as appropriate to the targeted document. [COMMUNICATE]
  3. Select and apply appropriate resources related to specific communication topics. [REASON]
  4. Demonstrate skills using software applications to design and produce business documents. [REASON]
  5. Access and effectively utilize research tools available in the college library to complete course assignments and projects. [REASON]

BSTEC 260: Leadership/Management Skills: CD

Credits: 5.0

Introduction to office and employee management. Topics include leadership and communication skills that are necessary to work in a diverse office environment and participate in a global economy.Prerequisite(s): BSTEC 110 or instructor permission.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Identify and analyze characteristics of leadership that should be displayed by an office manager. [REASON]
  2. Define problems and implement the problem-solving process for office manager. [REASON]
  3. Identify, practice, and assess skills which facilitate effective interaction and mutual understanding among three or more people for the purpose of working on a task, participating in a class discussion or making a group presentation. [COMMUNICATE]
  4. Define the AOM responsibilities in preparing themselves, their staff, and their office to participate in a globally diverse work environment. [EXPLORE]
  5. Identify and analyze problems and options, select and implement appropriate solutions, and evaluate outcomes. [REASON]
  6. Demonstrate knowledge, understanding, and appreciation of culture and its influence on individuals and cultural groups in our society; a self-awareness of attitudes and values regarding life in a multicultural society; and the skills to recognize, analyze, and evaluate multicultural perspectives and issues. [ACT]

BSTEC 294: Career Management

Credits: 3.0

Assess employment skills, develop a resume and letters of application, videotape employment interviews, and job search strategies. Includes development of a portfolio. Should be taken prior to BUS 290 and within last two quarters of the program.Prerequisite(s): Placement into EAP 100 or BRDGE 093.

Course Level Objectives

Upon successful completion of this course, sudents will be able to:

  1. Practice and evaluate interview techniques. [EXPLORE]
  2. Compose and format career search documents, to include resumes, cover letters, thank you letters, and follow-up letters. [REASON]
  3. Identify and evaluate opportunities for employment success, given knowledge of workforce trends. [EXPLORE]